SAP E2E Solution Support Continuous improvement of enterprise solutions requires end-to-end solution support.
Standards and automation will be the key factors to manage solution operations more efficiently. The technical core competence of the end-to-end solution support will address the four areas: root cause analysis, change control management, integration and automation, and upgrade. SAP has defined standards describing how to best use available tools and services and how to collaborate between the different roles to optimize application management.
E2E200 E2E Change Control Management
It is essential that changes to a solution landscape are managed carefully to ensure transparency. The
Change Request Management standard ensures that standardized methods and procedures are used for
efficient and prompt handling of all changes. In addition to change request management, the deployment
and the analysis of changes need to be addressed, to ensure that changes are executed without
disruption to ongoing business. This is the focus of the End to End Change Control Management
Standard.
This courses focuses on a number of areas for change control provided by Solution Manager.
1. Change Diagnostics
The E2E Change Diagnostics in Solution Manager Diagnostics supports customers in identifying,
controlling, maintaining and verifying the versions of configurations and the values of parameters of
the solution landscape components. The Change Diagnostics provides transparency on the current
software configuration and recent changes in the solution landscape. It provides a central entry point
for analysing changes in a solution.
2. Change Deployment
Change Deployment provides tools and best practices on how to develop and distribute changes within a
system landscape on a technical level. It handles the management of heterogeneous development
environment and the Enhanced Change and Transport System (CTS+) improves the established ABAP Change
and Transport System to manage the transports of ABAP and non-ABAP objects centrally.
3. Change Request Management (ChaRM)
The goal of ChaRM is to ensure that standardized methods and procedures are used for efficient and
prompt handling of all changes, therefore improving day-to-day operations. ChaRM ensures that there is
full documentation of each change: Each change in the system has a link to a Change request and a
Service Desk request. Changes can be scheduled according to priority, category and possible impact.
All changes follow an established workflow and the management of non-ABAP systems is possible.
4. Maintenance Management
The goal of Maintenance Management is to keep applications up to date and to proactively eliminate
known software errors. The Maintenance Optimiser controls the download of software patches and updates
all software components from SAP and from partners. SAP HotNews Inbox controls the process from
retrieving, deciding on relevance and implementing HotNews.
5. Test Management
The purpose of Test Management is to provide efficient and smooth procedures for manual and script-
based testing with the use of eCATT scripts and organising test packages in Solution Manager.
For further information about this and other End to End courses, choose the links below