E2E200 E2E Change Control Management

Course version: 2006/Q3

Duration

Course Goals

Understand the value of E2E Change Control Management.
Describe the concept and methods of E2E Change Control Management.
Leverage the SAP Solution Manager as an application platform for E2E Change Control Management.

Target Audience

Solution Quality Managers who are responsible for the quality of technical changes and system stability
Change Control Managers who are in charge of workflows for managing change requests
Test Managers who are responsible for performing integration tests.
Support Managers and members of the customer’s SAP competence center (CCC) who are in charge of supporting a productive SAP solution.
Partners and System Integrators for the Run phase

Prerequisites
Essential:

Software Component(s) and Release(s)

Course Content

SAP E2E Change Control – motivation and strategy
Skills, Processes and Tools in the E2E Change Control aligned with SAP IT Service and Application Management
Change Analytics

Transparency and documentation of current system configuration and business processes
Transparency on past and planned changes
Transparency on downtimes, service outages and service degradations
IT Reporting and BI Web Reporting
Control Dashboard to control parameter settings across the solution
Planning Calendar for future changes
Collision Prevention by identifying potential conflicts early
Introduction of SAP Solution Manager and SAP System Landscape Directory as configuration management and documentation tools.

End to end workflow for managing change and development requests in a customer organization
Approval process including demand consolidation, priorization, categorization and scheduling of changes
Business impact analysis by technical and business criteria, enabling Change Advisory Boards to accurately assess the effect changes will have on existing business processes
Introduction of Change Request Management in SAP Solution Manager as a tool

Focus on automation of the change deployment process in order to reduce manual effort as well as to increase process reliability
Test Management and Automation
SAP best practises for transport landscape topologies and release strategies
SAP best practices for regular maintenance of SAP software
Change deloyment tools for ABAP and Java components

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