SAP Active Global Support hizmetinin yararları ve özellikleri ile ilgili ayrıntılar için aşağıdaki bilgileri inceleyin:

Genel Bakış Broşürleri

• "SAP Customer Services Network" (PDF, 382 KB)
• "Take Control of Your IT and Its TCO" (PDF, 507 KB)

Metin

• "SAP's Release Strategy for All Major Shipments from 2005 on" (PDF, 271 KB)

Çözüm Özetleri

• "End-to-End Solution Support with SAP Empowering" (PDF, 149 KB)
• "SAP Customer Service Network Standard Support" (PDF, 157 KB)
• "SAP Safeguarding" (PDF, 156 KB)
• "SAP Solution Management Optimization" (PDF, 157 KB)
• "SAP Solution Manager: A Platform for Reducing Risk and Total Cost of Ownership" (PDF, 182 KB)
• "SAP Service Marketplace: One Source for All Your Business Needs" (PDF, 81 KB)

Analist Raporları ve İlgili Bilgiler

• "SAP CSN: New Name, New Strategy for SAP Services" (PDF, 201 KB) -- IDC (Ağustos 2004)
• "SAP Customer Competence Center" (PDF, 276 KB) -- Forrester Research Inc. (8 Haziran 2004)