SAP ERP provides features and functions for operational analysis to help you optimize the entire supply chain, improve revenues, and increase customer satisfaction. The solution includes features and functions that support these business activities:

• Procurement monitoring – Monitor purchasing operations and provide a detailed analysis of purchasing activities and procurement processes.
• Inventory and warehouse management – Assess your organization's actual stock situation based on quantity- and value-based criteria. Analyze warehouse activities, such as the physical flow of materials and workloads.
• Manufacturing reporting – Provide various standard reports and analyses detailing production-related information.
• Order fulfillment analysis – Evaluate and improve order fulfillment using key performance indicators (KPIs) for transportation and order management, strategic performance measurements or the distribution statistics needed for supply chain optimization, and operative performance measurements that capture the day-to-day information used for process optimization.
• Customer service analysis – Monitor financial trends, costs, and revenues per customer, as well as service contracts and operations. The solution also supports installed-base analysis, and provides both customer analytics and warranty analytics.
• Program and project management – Monitor and control project data, evaluate projects, and enable design-to-cost engineering to optimize product costs.
• Quality management – Plan, collect, settle, and evaluate quality-related costs. The solution includes quality management features that provides data to determine standard or user-defined quality scores.
• Enterprise asset management – Perform strategic evaluations, including mean time to repair (MTTR) and mean time between repair (MTBR) analysis.
• Sales planning – Set sales targets by using multiple dimensions and key figures, integrate and consolidate sales planning with marketing or service plans, optimize your supply chain through offline account planning. The solution enables territory management according to regions, product lines, or other variables, as well as opportunity planning and analysis and partner planning.
• Sales analysis – Provide your sales organizations with an accurate overview of current sales performance and an overview of sales force effectiveness.