Experience firsthand the features, functionality, and benefits of SAP Business Communications Management. These brief, user-friendly demos show how the software performs in a real-world environment:

SAP Business Communications Management: Delivering Complete Customer Care

Discover how SAP Business Communications Management allows you to manage inbound customer communications and integrate communication channels, enabling you to give customers a consistent user experience and serve customers with the right agent and the right information at the right time.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP Business Communications Management: Mobilizing Your Sales and Service Workforce

Find out how SAP Business Communications Management allows you to integrate communications across all avenues of contact, manage inbound and outbound communications, and efficiently meet customer needs. You have the tools you need to improve communications among customers, suppliers, and partners, and give users a consistent experience across interaction channels.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP Business Communications Management: Optimizing Customer Communications

See how SAP Business Communications Management allows you to manage inbound and outbound communications, use e-mail to handle customer complaints, and mobilize your workforce by extending your contact center.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP Business Communications Management: Rapid Deployment (Part 1)

Learn how rapid deployment of the SAP Business Communications Management solution enables you to quickly establish a comprehensive contact center solution integrated with SAP CRM. Part 1 of the demo showcases the virtual contact center and how agents can route calls efficiently.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP Business Communications Management: Rapid Deployment (Part 2)

Learn how rapid deployment of the SAP Business Communications Management solution enables you to quickly establish a comprehensive contact center solution integrated with SAP CRM. Part 2 of the demo showcases the integration of SAP Business Communications Management with SAP CRM.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP Business Communications Management: Rapid Deployment (Part 3)

Learn how rapid deployment of the SAP Business Communications Management solution enables you to quickly establish a comprehensive contact center solution integrated with SAP CRM. Part 3 of the demo showcases how the solution gives contact center managers real-time visibility and control over contact center operations.

Watch the SAP Business Communications Management demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)