SAP BUSINESS COMMUNICATIONS MANAGEMENT
CUSTOMER REFERENCES
SAP Business Communications Management software provides an advanced, all-IP communication solution for multichannel contact centers and contact-intensive, multisite organizations. By replacing traditional communication systems hardware with a software-based IP telephony solution, SAP Business Communications Management can help to improve your company's interaction with customers and partners.
Read these customer successes to learn more about the benefits organizations have gained by using SAP Business Communications Management:
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Atos Origin
Business Transformation Studies
See how this IT company provides consistent and fast help-desk support to global clients. Atos Origin uses SAP Business Communications Management to integrate voice and e-mail requests, promote self-service, and route calls quickly. The software and firm enable client help-desks smooth uneven demand, handle increasing volume, and lower costs.
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Chinatrust (Philippines) Commercial Bank
Business Transformation Studies
Learn how Chinatrust (Philippines) Commercial Bank wanted to gain insight into customers' needs in order to help acquire and retain customers more effectively. The bank has leveraged SAP Customer Relationship Management to achieve significant revenue growth in the personal loan market and excellent customer service.
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Kayzerigaz Natural Gas Distribution Marketing and Trade Co.
Customer Success Stories
See how Kayserigaz used SAP Business Communications Management and SAP Customer Relationship Management and Billing for Utilities software in its contact center to improve the quality and efficiency of customer service processes.
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SAP
Customer Success Stories
See why SAP uses its own software – including SAP Business Communications Management and SAP Customer Relationship Management – to enhance the customer experience at its numerous contact centers throughout the globe.
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Yaskawa America
Business Transformation Studies
Learn how the world’s largest manufacturer of alternate current inverter drives, motion control products, and industrial robots transformed its call center into a customer satisfaction center – giving it significantly improved customer service while reducing risk and operating costs.
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