Take advantage of the following course offerings from SAP Education to optimize your implementation of, and investment in, SAP Customer Relationship Management (SAP CRM):

• Enterprise – Presents all the CRM business-to-business processes
• Interaction center – Explains functionality for all types of customer interactions, including phone, e-mail, fax, Internet, and personal contact
• SAP CRM technology – Offers an overview of the technical side of the SAP CRM solution