The academy program and certification training focuses on the operation and optimization of support organizations along the SAP Active Global Support (SAP AGS) organization requirements in delivering the right service at the right time. As an addition to the standard training offerings from SAP Education, the academy program and certification training offers SAP Active Global Support knowledge transfer globally in the following forms:

• Classroom workshops
• On-site workshops
• E-Learning

The academy program and certification training offers a balance of theory and practice. The hands-on elements are guided by experts and allow participants to practice newly gained knowledge directly in the SAP system in which they work. It also defines and sets up the processes and infrastructure of SAP Active Global Support knowledge transfer for external and internal support roles in the following areas:

• Business process integration
• SAP NetWeaver
• SAP Solution Manager and End-to-end solution operations
• Enterprise services-oriented architecture
• Financials
• Human capital management (HCM)
• Supply chain management (SCM)
• Product lifecycle management (PLM)
• Supplier relationship management (SRM)
• Customer relationship management (CRM)
• Industries
• Small businesses and midsize companies