Software maintenance and support
SAP Safeguarding
More than ever, organizations need an edge to compete in today’s volatile markets. And the easiest way you can get this edge is to improve what you already do.
In working with our consultants, you gain the tools and services you need to quickly and effectively identify, assess, and mitigate the technical risks involved in realizing your IT projects – implementations, upgrades, migrations, and general operations.
We draw upon our three decades of experience in supporting thousands of installations worldwide to help you leverage SAP Solution Manager as the technical backbone in managing an application’s life cycle. We accomplish this by using an onsite technical quality manager who confirms that you receive the services needed, that you transfer knowledge across the enterprise, and that you improve the performance, data consistency, and availability of your IT solution.
With this, we analyze – using root-cause analysis and applying our in-depth knowledge of improving existing SAP system architectures – your core business processes, SAP components, interfaces, and key modifications. From this, we can help you realize several critical benefits:
- Reduced total cost of operations
- Optimized solutions
- On-time, on-budget go-live
- Knowledge transfer and IT staff empowerment
Understanding Our Tailored Services
Through SAP Safeguarding, we can provide you with the tailored expert services you need to address and resolve your specific project needs:
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Technical quality management – Provides a front office and a technical quality manager for your project, who is your central contact within the SAP Safeguarding engagement
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SAP support services – Provides tailored services, delivered by onsite and remote teams, that leverage the best practices offered by SAP Active Global Support (SAP AGS)
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SAP expertise on-demand – Offers fast onsite or remote access to SAP experts, who can resolve technically complex issues that are often beyond the experience of most organizational IT departments
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SAP end-to-end empowering workshops – Supports knowledge transfer and efforts to analyze and resolve the complex IT issues involving service and application management
Selecting the Services You Need
Our experts provide three types of SAP Safeguarding services:
- SAP Safeguarding for Integration Validation – Offers organizations a quality gate, providing the tools and support that can help reduce the costs and mitigate the technical risks commonly encountered when implementing new technology
- SAP Safeguarding for Upgrades – Identifies the potential challenges – particularly the risk and costs related to upgrading IT infrastructures, implementing upgrade procedures, and applying modifications, testing, and user training – that can affect the planning of upgrade projects
- SAP Safeguarding for Operations – Provides the expertise and tools organizations needed to stabilize, optimize, and efficiently maintain a complex IT landscapes – all while reducing the operational costs