Deliver the right product at the right place and time

Keep pace with the way your customers use telecom services – no matter how much their preferences evolve and change. Tap into real-time customer insights and develop products and services that build loyalty.

  • Gain deep insight into your customer base and take action using that intelligence
  • Attract and retain customers by delivering products designed around their needs
  • Maximize the effectiveness of your channels to expand market reach
  • Deliver the right products to the right customers at the right time
Streaks of light from fast moving cars representing real-time telecom sales, service, and marketing operations

Solutions for Sales, Service and Marketing

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  • Customer Analysis and Retention

    Gain deeper customer insight to provide targeted offerings, reduce churn, and increase subscriber revenue.

    • Improve customer retention and up-sell opportunities
    • Leverage your existing CRM, billing, and financial applications
    • See value quickly, thanks to fast implementation

    Article: Customer Intelligence – Ready for the Hyper-Connected World ›

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  • Retail Store Management

    Deliver an in-store experience that excites customers and delivers the products and services they need – while reducing stock overhead.

    • Deliver innovative services based on customer needs and preferences
    • Deliver intelligent forecasts based on an understanding of customer demand
    • Identify high-risk transactions with real-time fraud watch and loss prevention analytics
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  • Dealer Management

    Maximize the revenue and retention of your dealer channel – while controlling costs and gaining operational efficiencies.

    • Help dealers gain new subscribers and reduce order processing costs
    • Gain visibility into dealer operations – reducing stockouts and days sales outstanding (DSOs)
    • Increase dealer satisfaction by offering flexible commissions and helping to lower costs
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  • Customer Service

    Maximize customer satisfaction and revenue with an integrated service process across all of your service interactions.

    • Deliver a consistently high level of service – resolving issues in the first contact
    • Offer the insight needed to up-sell and cross-sell products and services
    • Reduce part and product returns by proactively identifying and resolving critical product issues
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  • In-Memory Computing for Telecom

    Turn insight into action faster than ever before with in-memory computing.


    • Deliver real-time information throughout the organization – for better decisions
    • Quickly launch new offers and bundles based on advanced analysis of customer behavior and usage
    • Make real-time connections between network performance and customer experience
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Find more SAP solution information. Lines of Business › Solutions ›