The amount of data being generated from consumers using Twitter, Facebook, phone apps, and other social media sites is exploding. This is both a blessing and a curse for telecommunications service providers. The ability to harness and turn this data into actionable insight is an incredible opportunity, but also a big challenge. In this article, SAP's Stephan Gatien discusses some of the ways you can harness consumer data – and turn it into digital gold.
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As telecoms evolve from providing a single communications service to delivering more complex products and services, underlying infrastructure and billing needs will change. Discover what those needs are and how you can turn them into opportunities.
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Get immediate insight into how your company compares to other telecommunications firms. This IDC interactive industry report uses your information to provide a customized analysis of your company's performance versus your competitors'.
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