Professional services solutions for IT and BPO firms

Leverage specialized business processes for IT and BPO organizations.

  • Merge commercial / technical views of
    outsourcing services
  • Capitalize on IT service management ITIL best practices
  • Benefit from PinkVerify certification for 8 ITSM processes

Read how to streamline
your IT service desk ›

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Featured Resources

Image of a laptop depicting an IT service reporting dashboard

IT Service Reporting Dashboard

Track key client metrics such as incidents, problems, and requests for changes – and monitor IT service performance against service level agreements (SLAs).

Check out the dashboard ›

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NIIT: Improving Visibility Into Resources

Discover how this IT services company is maintaining a skills inventory of its people and deploying them when and where they're needed most.

Read the success story ›

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Get Insight Into Your Performance

Learn why analyzing your performance data is key to executing your strategy.

Learn more about SAP Analytics ›

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Solutions for Information Technology and BPO Services

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  • Client and Opportunity Management

    Support a full range of activities to help you retain existing clients and generate new business – from contact management to client and deal acquisition.

    • Gain insight into every sales opportunity – including prospect risk and decision-maker data
    • Strengthen client relationships by building better account teams and making services easier to buy
    • Maintain detailed client history profiles to better manage critical relationships
    More »

  • Business and IT Service Management

    Automate and accelerate customer IT requests and service orders from quotation to contract, delivery, and billing.

    • Improve service quality using ITIL best practices for service requests, incidents, problems, and changes
    • Manage contracts and service levels centrally to provide accurate, timely billing
    • Integrate IT service and asset management to streamline activities from planning to decommissioning
    More »

  • Engagement Management

    Empower your team to effectively execute key engagement activities like invoice, time, and expense management.

    • Support both fixed-price and time-and-materials billing
    • Invoice by milestone, time period, or predefined thresholds
    • Record time and expenses on the go
    • Negotiate the best fares and administer travel policies
    More »

Find more SAP solution information. Lines of Business › Solutions ›