SAP and our partners have a proven record of achieving favorable returns on a comprehensive array of investments. To ensure that both parties realize optimal returns, partnerships should be evaluated regularly against a common set of industry targets and metrics. The following table lists targets and metrics for education partners:

Targets and Metrics	SAP Alliance Partner - Education	SAP Partner - Education
Goals and objectives in business plan	Required	Required
Service-level agreement	Required	Required
Key performance indicators – including revenue profitability, market share, reference customers, customer satisfactions, compliance to standards, R&D commitment, and course evaluations	Required	Required
Customer satisfaction	Required	Required
Project status and escalations – for development projects	Required	Required
Regular status meetings	Required	Required
Knowledge sharing – when mutually beneficial	Required	Required
Compliance with ongoing, mutual business objectives	Required	Required
Continuous value generation for SAP and partner	Required	Required
Ongoing education – current and planned – for internal employees	Required	Required
Satisfaction and feedback from SAP field operations in the relevant country	Required	Required