SAP Customer Relationship Management (SAP CRM) empowers you to manage all of your customer-related data and contacts. Courses for SAP CRM will show you how to leverage functionality for the full spectrum of CRM processes -- including sales, service, marketing, e-commerce, direct support, business analytics, and operations.

Armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.

SAP Customer Relationship Management

Curricula

• Enterprise
• CRM Technology
• SAP Global Certification Program for SAP CRM 2005 (Academy Class)
• Interaction Channel (WebClient) and Technology (Middleware)
• SAP Global Certification Program for SAP CRM 2005 (Public Classes)
• SAP Global Certification Program for SAP CRM 2007
• SAP Customer Relationship Management (CRM)