SAP Active Global Support: Global Service Delivery

The Global Support Services team provides services dedicated to identifying and correcting potential situations in the customer system life cycle. While these services are primarily focused at ensuring optimal R/3 performance, they are also designed to help you ensure that the entire installation is at a state of readiness and able to support the expected business requirements. Services provided include:

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EarlyWatchAlert®
The Early Watch Alert is an automated service which helps the customer avoid system bottlenecks and to identify problems with the system at an early stage.
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GoingLive™ Check
Customers preparing for the start of production should take advantage of the GoingLive Check. All components that are critical to the performance of the installation are analysed for potential optimisation measures.
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GoingLive™ Functional Upgrade Check
The goal of this service is to configure the live SAP system to meet the requirements of the new R/3 release. Its focus is on expected resource requirements and systems configuration.
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OS/DB Migration Service
This service provides assistance and know how when changing an operating system or database.
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